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Terms and Conditions

On this page, you will find links to the Ts&Cs of some of our services, as well as the services of various organisational bodies that we are members of.


Please note that these conditions may often cover more than one service and that additional terms and conditions may be found in the relevant documentation and contracts supplied with our service(s).

Complaints Process

At Polestar, we like to think we get it right all the time, but sometimes, there may be occasions where we fail to deliver for one reason or another. We can only improve our services with valid feedback from you, our customers

If you wish to make a complaint (or provide us with any feedback from your experience with us) you may do so by submitting an email to us at including as much detail as possible so that we can help resolve your issue and prevent it from happening again.


We will acknowledge your complaint within 3 business days and will try to resolve it within 5 business days. You can also contact us by filling the form available here.

If your complaint is regarding your .uk domain name, then you need to directly contact Nominet by clicking here.

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