Privacy Policy

Introduction

This privacy Notice applies across all websites that we own and operate. 

When we say 'personal data' we man identifiable information about you, like your name, personal email address, home address and personal telephone number. If you can't be identified (for example, when personal data has been aggregated and anonymised) then this notice does not apply. Please refer to our Terms & Conditions for more information on how we treat your other data. 

We may need to update this notice from time to time. Where a change is significant, we will notify you by email. 

Last updated: 

Who are 'we'?

When we refer to 'we'/'our'/'us', that means Polestar Interactive Limited (company number 3456845 registered in England & Wales). Our headquarters are in the United Kingdom. Address details for our offices are available on our Contact Us page. 

Our data protection principles

Our approach to data protection is built around four key principles which inform everything we do relating to personal data. 

Safeguarding: We acknowledge our responsibilities regarding the processing and safekeeping of personal data. 

Security: We employ robust and reliable approaches to securing the personal data entrusted to us. 

Clarity: We ensure we process personal data in a way that is open, honest and transparent. 

Empowerment: We empower our staff to be custodians of personal data through education and training.

Data collection

When you visit our websites or use our services, we collect personal data. By using our website and its services you are agreeing to the terms of this Notice. We may revise this Notice at any time so regular review of this notice is recommended. The ways we collect personal data are detailed below: 

Information provided directly

Some parts of our website ask you to provide personal data. For example, we ask for your contact information when you subscribe to our newsletter, when you join us on social media or when you contact us with questions or request support. If you don't want to share your personal data with us, then you don't have to, but it might mean that you can't use some parts of our website and services.

Information collected automatically

We collect some information about you automatically when you visit our website or use our services. For example, non-identifying information such as IP address and device type. We also automatically collect information when you navigate the website, including information on what pages were viewed and what links were clicked on. We collect this information to help us understand how visitors are using our website and services so that we can improve our content and provide users with a better experience.

Some of this information is collected using cookies and similar tracking technologies. 

Processing

Where we collect personal data, we'll only process it:

  • to perform a contract with you, or

  • where we have legitimate interests to process the personal data and they're not overridden by your rights, or

  • in accordance with a legal obligation, or

  • where we have your consent. 

If we don't collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

Third party links

This website may contain links to third party websites. These third parties are not owned or controlled by Polestar and we accept no responsibility for their content, their Privacy Policies or how they handle information collected from their website users. You should therefore review the Privacy Notice of the website in question. 

Data use

First and foremost, we use your personal data to operate our websites and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

Communication:

  • To provide information you have requested from us or to answer a query you have submitted to us.

  • To provide updates to our customers on operational information, such as changes to our opening hours or changes to our website and services.

  • To send marketing communications (if you have subscribed to our newsletters). You can unsubscribe from our marketing communications at any time by clicking the link at the bottom of our newsletters or emailing info@polestarinteractive.com

Support:

  • To resolve technical issues or other issues relating to our website or services

Development:

  • To improve and develop our website and services using the tracking and monitoring information that is automatically collected when users navigate the website.

Cookies:

You can disable cookies in your browser or instruct it to alert you when websites set or access cookies. If you do choose to disable or modify the cookie settings in your browser, please be aware that it may mean parts of this website become inaccessible or do not function properly. 

 

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to: 

  • third party service providers and partner companies who assist and enable us to use the personal data to:

    • support delivery of, or provide functionality on, the website​

    • support the delivery of our services 

    • or to market or promote our goods and services to you

  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it's necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type disclosure. 

Security

Security is important to us. Polestar is committed to protecting your personal data and uses appropriate technical and organisational measures to make sure that happens. 

Retention

We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we'll make sure it is erased or anonymised. 

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. For example, we will need to keep your personal data to provide you with a service you have requested or to comply with legal, tax or accounting requirements. 

Your rights

It's your personal data and you have certain rights relating to it. For example, you have a right to:

  1. be informed

  2. access

  3. rectification

  4. erasure

  5. restrict processing

  6. data portability

  7. object

  8. in relation to automated decision making and profiling

You can exercise these rights at any time by sending an email to: privacy@polestarinteractive.com

When it comes to marketing communications, you can ask us not to send you these at any time - just follow the unsubscribe instructions contained in the marketing communication, or send your request to: privacy@polestarinteractive.com 

If you're not happy with how we are processing your personal data, please let us know by sending an email to privacy@polestarinteractive.com. We will review and investigate your complaint, and get back to you within a reasonable time frame. 

You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

How to contact us

We're always keen to hear from you. If you want to know what personal data we hold about you or you have a question or feedback for us on this notice, our website or services, please get in touch. 

With regards to this Privacy Notice, we prefer to communicate with you by email - this ensure that you're put in contact with the right person, in the right location, and in accordance with any regulatory time frames. 

To contact us regarding this privacy notice please contact:

privacy@polestarinteractive.com

To unsubscribe from marketing communications please contact:

info@polestarinteractive.com

 CareersPrivacy Policy - Terms and Conditions  -  © 2018 by Polestar Interactive Limited
Registered Office: Polestar Interactive, The Sir Colin Campbell Building, University of Nottingham Innovation Park, Triumph Road, Nottingham, NG7 2TU
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